FAQs

I am not sure what size to order. How can I find this information?

Our size guide is located on each product page next to the drop-down menu to select your size for the garment. If you still have specific questions about a fit of an item or measurement guidelines, please email us at info@mariapaulina.com

How do I track the status of my order?
Once shipped, you will receive an email with shipping details and a tracking number. You may follow the link in the email to check the estimated arrival of your order. Please contact info@mariapaulina.com if for some reason you have not received your shipment confirmation.

How long will it take to receive my order?
All orders ship within 7-12 business days. We currently offer standard shipping - Delivery within 2-7 business days from the actual shipment date. If you need faster shipping please contact us and will expedite your order for a small upcharge.

When will I be charged for my order?
All orders are charged at time of purchase.

How can I make a change to an already placed order? 
If you need to make a change to your order, please contact info@mariapaulina.com as soon as possible. Once we beginning making your order (which is usually within 1 day), we will be unable to make any changes. 

What methods of payment do you accept?
Visa, MasterCard, American Express, Discover & Apple Pay. We also accept Paypal as a payment method.

Can I return or exchange my purchase if I don't like it?
Yes. For more information, see our Returns & Exchanges policy. Please note that returns of items that show signs of damage or routine wear will not be accepted.